They do not unlock phones Only the carrier it's locked to can do it, but only the original person that the account was under can ask for it to be unlocked. As for fixing it only depends what needs to be fixed. In most cases they change the phone, they do not fix.
Call them, or go directly for more information. They charge a pretty penny for everything.
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Hey what is the phone replacement cost of iPhone 6s & iPhone 7 Plus which is out of warranty?
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