Lynnette are you an employee there? The CUSTOMER is ALWAYS the reason a business stays in business. Employee conversations can be restarted but losing a customer can not be replaced. And often times customers speak to future customers so expect that.
Well, there really isn't a question here; other then the manager possibly did not notice you in her/his conversation with the associate. So, my conclusion would be to understand their position at this time. As long as You were greeted by the associate in an appropriate time there shouldn't be an issue. Sometimes Customer need to have patience and understanding as much as the people YOU are working with. We are living in a society now that we need instant gratification. So, my answer would be to be patient and more understanding when entering an establishment. You do not always know what the situation is.
The issue is the manager had an issue with a associate he should he or she should have pulled them aside and talk.not in front of everyone else. The manager is wrong.
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