Does anyone know where the physical location of the kiva box office is? Is it in the kiva auditorium? Is it downtown somewhere? Help please

So after much confusion, the kiva box office TICKET WINDOW is located on the same floor as the kiva auditorium. The kiva box OFFICE is located on the lowest level of the convention center-- to try and simplify things the box office, box office ticket window and kiva auditorium are all located in the convention center. When you are facing the doors to enter the kiva auditorium the ticket window will be to your right, the ticket office will be exactly where you are standing but down 2 levels. Take the escalator down two levels until you reach the bottom of the fireplace, (yes I said fireplace) go behind the escalator and boom there's the physical kiva auditorium box OFFICE! Fyi--they aren't open on the weekends.

401 2nd St. SW , Albuquerque , NM