Always going in person is best then you get all of your questions answered because they are right in front of you and they are not trying to get you off the phone to go to the next person This includes all Verizon's
Drop in its probably the best.
This particular location is always busy... drop in its easier...
I'm sorry I wouldn't know. I just go in if I need something. Also you can download the tech coach and get help there as well.
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