They have gotten big and busy especially in the service area. I think you just have to be super cautious of what you say and never like most all car dealers should you ever expect to get money back. Try negotiating with someone else would be my only advise.
With such a loaded question, I wonder if the problem is the customer.
We Haven't had a problem like that with the extra charge but when my husband goes to get the oil changedthey always tell you at two other thing that needs service.
I have not experienced bad service yey and hope not to
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