I have bought one and it had a hole. They let me exchange it for a new one.
If it's not opened you can return it, if opened exchange for another air mattress only
I'm not sure they will let you trade for a new one unless you just bought one from there and you want to exchange it.
Shouldn't be a problem if you have a receipt, but if not they will issue a store credit for the amount paid for the mattress and pump.
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