If you can get the name of your case manager, sometimes they give you their direct number. If you cant get it that way, if you make a stop to the office and talk to one of the receptionists, you can get their phone number that way I think
Select option 5 weather you need that option or not , and you will talk to a live person , just have some patience, theres 10'S of thousands of people in PA all calling the same number
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