Luzerne County Assistance Office

Category: State government office

Address: 205 S Washington St, Wilkes-Barre, PA 18711, USA

Phone: +15708262100

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Jason Fetzer

Aug 1, 2022

It's empty now but may e one day they will answer the phone.

Ellen Maisano

Jul 21, 2022

Been calling for days for information for my elderly parents and no one ever snswers and the phone just hangs up. THIS is not helping the people.

Pretty Carola

Apr 15, 2022

The worst !!!!! So disrespectful and always hanging up the phone. They have no manners at all. Starting with smiff that doesn’t even let me talk at all to tell her what’s going on… to copa that literally hung up the phone on me. If you going to have representatives I suggest you get people that actually have patients because these females have no type of manners at all !!!

Mayra Matos

Feb 20, 2022

That office is horrible, very difficult and depressing to deal with them, they never receive the documents that are sent to them .... social workers who do not do their job .... uff

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Questions & Answers

Is there a number I can call that I actually get to a person?

Kristen Balliet | Sep 27, 2017
L Bordow (Verthverdi) | Sep 27, 2018

If you can get the name of your case manager, sometimes they give you their direct number. If you cant get it that way, if you make a stop to the office and talk to one of the receptionists, you can get their phone number that way I think

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what is the maximum income for persons on ssd to get medicaid

cody fink | Sep 27, 2018
Louise Lasinski | Sep 26, 2021

What is maximum income for ssd & medicade

How do you get a hold of anyone here? 🤬

Jay Smith | Sep 27, 2019
Cindy Bork | Sep 27, 2019

its impossible no one ever answers and you cant leave a message

How do u download COMPASS?

One BlackWidow | Sep 27, 2018
Cat R | Oct 31, 2021

From Play Store

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can you get medical assistance if you own a home/

brenda miller | Sep 27, 2018
Sandalia | Sep 27, 2018

Yes

Does it have free parking

Quality Carpenter | Sep 27, 2019
Sandalia | Sep 27, 2019

4 handicapped and 6 visitor spots in the parking garage near the s Washington st side

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Is this office open to the public?

Kendell Thomas | Apr 29, 2022
Claire Cameron | Apr 29, 2022

Yes

How do you get emergency food stamps?

Jessie Myette | Nov 30, 2021
Bob Martin | Nov 30, 2021

You can apply online or go into the office and apply

Are they open so you can walk in and drop off paperwork?

Marlene Guminsky | Sep 26, 2021
Marlene Guminsky | Sep 26, 2021

Thank you both

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Can i go to the office and get a replacement card mines is on its last leg ...i had it 4 5 yrs...time 4 a new one

Darryl Evans | Sep 26, 2021
Cat R | Oct 31, 2021

Call the # on the back of your card. It takes you to the main office in Harrisburg. They will send you a new card. No one is in the office. They are working from home.

Y can't i talk to someone at welfare????

Amber Sutton | Sep 26, 2021
Lisa Dziwak | Sep 26, 2021

What # are you calling

Is it better to mail my application for LiHeap & Snap to Luzerne County Assistance Office or should I drop it off at the office?

Deborah Daniels | Sep 26, 2021
Elisabeth Salmon | Nov 30, 2021

How do you get the Application for LIHEAP?

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Is this office open

Shyannah Eanes | Sep 26, 2021
gineil Bubb | Sep 26, 2021

No you have to call and ask them to mail out your application, fill it out and either mail it back or go there and drop it in the Dropbox at the front of the building

Where do I go on line for Snap Application

Virginia Dilay | Sep 26, 2020
Jeremy Warner | Sep 26, 2020

https://www.dhs.pa.gov/about/Ending-Hunger/Pages/Apply-for-Assistance.aspx

Is there a email address for liheap

Steven Genery | Sep 26, 2020
Chris Miller | Sep 26, 2020

Idk sorry

Do they help with child care ?

Marie Rivera | Sep 26, 2020
Nathalie Whatts | Sep 26, 2020

To my understanding yes. On the first page of the application it does asks what are you applying for and child care i believe is one of the options.

What's the fax number

Joanne Davies | Sep 26, 2020
Cat R | Oct 31, 2021

Ask Google It will bring it right up.

Who do I call About fraud

Tracy Golden | Sep 26, 2020
tracy smith | Sep 26, 2020

Ty...not to be messed up or takin the wrong way but I

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Can you walk in for a new card?

twanda baker baker | Sep 26, 2020
Alyssa Valerie | Sep 26, 2020

How? I tried that today cause I lost my card and they said they don’t make them there I’d have to fill out an application for one and it’ll be sent out with in 7 to 10 business days

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I am almost 66 years old can i get the Obama phone at your office.

Dwayne Rakowski | Sep 27, 2019
David Zurek | Sep 27, 2019

No, you can get it online, there are two different companies that do it.

How would I be able to get my 2 month old son insurance??

Tesa Keller | Sep 27, 2019
Thomas Gernhart | Sep 27, 2019

Complete the application either in the office or at compass.com w

Do you need an appointment to come here and apply for benefits or you can walk in ?

Nyneezy | Sep 27, 2019
Ashley Grywalski | Sep 26, 2020

You can walk in and apply.

Why dont yous look at the paper work when its there on time and then make people that have kids wait to get there food ??????

Logan Ohara | Sep 27, 2019
Rosita Delgado (Rosie) | Sep 27, 2019

We are required to have a telephone interview and verify all the information placed on the application. Once verification is completed if eligible expedited services are given the following day of application.

Im getting mad ive called over 25 times and cant get ahold of anyone do they even answer the phones

Tristian McGuire | Sep 27, 2019
Marie Capasso | Sep 27, 2019

Go there or call the change center

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Y cant we speak to someone?

Joe Pounder | Sep 27, 2019
Goo gle | Sep 27, 2019

You can. Try calling a few minutes after they open

My husband and I split and he took his food stamp card with all of us on it. I live with my grandson now we have nothing to get groceries with. He received a new food stamp card and waited till the 16th. When they would b put on the card again.

Karen Linker | Sep 27, 2019
Jenn Novack | Sep 27, 2019

You would have to call to see when they will load it

What day do food stamps come in September

Thomas Ogrodnick | Sep 27, 2018
Ashley Durham | Sep 27, 2018

9/17/18, 10/16/18, 11/15/18, 12/17/18

When you move to a different county, do you have to reapply in that county or will your old county just transfer your benefits to the new county?

Keanna Johnson | Sep 27, 2018
Sandalia | Sep 27, 2018

When you move to a different county, contact your caseworker to report a change of address and request an ICT, Inter County Transfer. Any renewals that are due must be completed in your current county before they can transfer your benefits. There is no need to reapply at the new county office, your benefits will be automatically transferred for you.

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Can you just stop in to get an application for someone?

Anthony Mark | Sep 27, 2018
Jill Watkins | Sep 27, 2018

Yes

Still awaiting the document I need to do my taxes; proof that I received Medicaid last year. Isn't there a deadline for that??

Jean Wilcox | Sep 27, 2018
nicole castro | Sep 27, 2018

U can print it out.

I haven't received a letter stating that I had Medicaid last year so I can do my taxes. When will I?

Jean Wilcox | Sep 27, 2018
Michele Munett | Sep 27, 2018

I'm sorry but I got admitted in the wilkes-barre general Hospital for pneumonia on Monday. As soon as I get out I'll send you the paperwork

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When do you report that you are working?

Luxe Lady Kim Johnson | Sep 27, 2018
Sandalia | Sep 27, 2018

By the 10th of the month following the month of change

Applying for food stamps

Nancy Jordan | Sep 27, 2018
Heather Carey | Sep 27, 2018

I applied a week ago and was supposed to get my card in the mail yesterday or Tuesday and never got it

How do I a change of address

Lori Hubbard | Sep 27, 2017
L Bordow (Verthverdi) | Sep 27, 2018

You can go to the office with proof of address- a bill with your name and new address on it and bring it to the front desk. They may have you update your bill costs and rent if you rent so have that stuff handy as well

If I am on SSD, can I still collect cash assistance? I know someone who does.

Beth Salmon | Sep 27, 2017
L Bordow (Verthverdi) | Sep 27, 2018

Im on ssdi and no, you cant. You can get medical insurance until your ssdi medicare kicks in. Once it does, you can get a form with the assistance office to have some of your medicare deductibles covered by the county

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