Go to library and log into account and suspend. If no insurance order phone. Stores too busy to help you. Waited one hour and still not through either prior customer. I just needed a new phone.
Talk to a GCI agent and be sure to immediately suspend the line to avoid the situation of someone potentially finding your device and running up charges (411 calls) that you would be responsible for. Depending on your individual situation you may have an option to renew, recive a replacement, or purchase a new device at retail price.
Talk to the agents at the store and they can give you options.
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