Are loaner vehicles provided when you drop off your vehicle for service?

If you pre-book on a service that takes the whole day possibly, but I have never had the opportunity. However, they have a drop off van, and they have a large waiting area with big screen movies and free bagels and coffee as well as a "quiet" waiting room where they have cubicles to work or chairs to read in. I appreciate the quiet room. No cell phones

I never used that service, but advise you call to ask😉