Considering I am a corporate technician I will call the office tomorrow and see what's going on in Dallas. I do know on Mondays the hold time is pretty long. Also, we are doing everything to enhance our business model which begins with providing superb customer service.
I'm an emergency dispatcher for Moni Smart Security and our hold times for customer service and technical support vary depending on the time of day but we've been experiencing a higher than normal call volumn due to several exciting things going on but another factor is the weather. We are nationwide and we're also in Canada and Puerto Rico, when there is bad weather or devastation that requires the customer needs or something more than canceling a dispatch this can add to the wait time, we know our clients are our priority and we understand their time is valuable and I can assure you we're working diligently on this. We hope everyone will bear with us during this time as we truly appreciate your service.
I have tried to get a technician to my home four times in four months. The first three were cancelled by Brinks. The fourth time they just never showed. I stayed here from noon to 6:00 pm waiting for them. This will not do! I used to be part of the family. How can your do this to your customers? I am disabled and need my emergency pendant, and my broken doors and window leads fixed. I call and am put on hold for 20 minutes or more. They will not let me talk to headquarters. How about just cancelling my last few months and do not bill me for the remainder of my contract? That is the least you can do, for putting my life in danger for a very long time.
Christopher Curtis But Moni doesnt return calls. You answer was very RUDE.
Thanks! Your answer is awaiting moderation.