When your service managers are trained do you train them to do right by the customer ? Especially when it's the fault of your mechanic?

Debby B | Sep 24, 2018 | Category: Honda dealer

Honda of Stamford - All questions

Address: 35 Magee Ave, Stamford, CT 06902, USA

Mahin Chowdhury | Sep 24, 2019

Hi how are you? I’m talking about finance manager,Mohamed A.Hoosein he is a number one nesty & disgusting guy,,,last 3 weeks before I was there and he was so badly with me,,,,he don’t know the financing system,he don’t know the behavior,pls do action

Honda of Stamford | Sep 24, 2018

As told to us by you, a tow truck driver informed you that your vehicle had an oil leak, which you felt we were responsible for. You put oil into your car to replace what supposedly had leaked out. At this point, the 'check engine' light came on. We looked at your car and determined that not only was there no leak but now the oil was overfilled. The check engine light came on due to a sensor in the transmission. We had hoped the absence of an oil leak would have been proof enough that we did not damage your vehicle, so we're sorry that you feel otherwise.

Debby B | Sep 24, 2018

I wish i could say the same about my service since the new service manager came aboard. Guess i will go to the next higher up before speaking with the owner.

Eliezer Melendez | Sep 24, 2018

Well actually I never had any issues with their services they are trained professionally to satisfy their customer needs and I know it's all about business to them but they do somewhat care about the customer this is the only Honda local store that actually takes pride in their work and work with their customers until they are both satisfied with the end result believe me I have tried many other Honda local stores They Don't Come Close compared to Greenwich Honda so if you want the end result I highly recommend visiting Greenwich Honda it's the best place I found so far 😉👍

Kevin Muzin | Sep 24, 2018

You need to send this to the service manager and district manager. I have always had perfect service work.

Add Answer

Thanks! Your answer is awaiting moderation.

Other Questions

Trending Places