Jojo Morris, you might need to go to their office in person and sign a consent or a release form, to allow them to fax these or go in person & request a copy of your records in person and carry them personally to your doctor yourself. You might be charged a fee if you pick them up yourself. Some places charge & some don't. These are your records not anyone else's I'm not sure if this will work or if this is their protocol, but it's a try. Keep trying!
The number we have to call is an answering service I hardly ever get any answer
Good luck they are slow as Christmas with everything just keep calling b.c they are open seeing patients
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