They sold it...something happened ,maybe in shipping, banged it...it didn't work...they fixed it and are reselling it. It could have been just opened and sent back or it didn't work...get the warranty!
Usually just scratch and dings from shipping. Nothing major usually, but not usually a deal breaker.
Is it a mattress? I was told that they are floor models from the store and that they are cleaned and packaged for resale.
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