I went through the same thing but thank God I went one day to ask the same thing and surprise for me they let me pass and I was able to renew my passport, go prepared with a new mask ID, a small order of 89 dollars and good luck I went through the same thing..
Many people get up early and go to the consulate early to present their emergency cases and collaborate with them, my suggestion is that you go at opening time and stand in line and present your case
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