Has anyone else spoken to their family member on a phone call hearing the aids yell at the residence to “Shut Up!” In the back ground ???? It has happened more than once. Aides have no respect or consideration for the elderly

Thank you for letting us know about your recent experience at Glenwell. We apologize if your experience did not meet with your expectations. Our goal is to always provide the highest quality care and services to those in our community. We would welcome the opportunity to speak with you directly about your experience at Glenwell and hope that you’ll consider personally reaching out to our administrator at (716) 608-7000. We hope to hear from you soon.

Thats so sad