I don't think there is refund, but best to check with their website. We went on the coldest day and it wasn't fun in my opinion. So try to go on a bad weather day if possible
Check their website in FAQ. I don't believe there is because it is a snow venue. It was snowing when I went there, made it all the more magical.
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Is there a phone # ? I don't see one listed on their site & buying tickets online isn't working.
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