I only had an insight recently, when I realized I had better self advocate! And it does work. Member Services is the answer to at least being heard! And it does go up The chane, and you will get feed back..and more help.... (Hint) take the time to write out "What it was like" And " what you did specifically to advocate yourself..... And YOUR ONGOING STRUGGLES WITH???? Escalate it far enough and you will be heard! Sad though isn't it.
Sounds like you are doing something wrong. Like asking this on Google maps.
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