Yes it's ridiculous. George is very rude I went to have brakes replace and they never put back the key to unlock my tire in my car. Get to find out it's a habit and George was like so what you want me to do. That came with the car it belongs to the me "the customer" & if you remove it just put it back. They had a full draw keys. Poor service and it's sad it's coming from management. Not going back there.
I understand it is frustrating, but with jobs like this the technicians have unforseen obstacles that put them behind (2 hours is a stretch, an hour is more understandable).
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