Traveling to Orlando again and the office doesn't even work like that... is it possible for a human to answer the phone or email at least so as not to waste money and time?

They will never answer, you must go to the office, if you arrive first thing in the morning they attend to your procedure, otherwise you have to schedule an appointment through the page that never works

Good, the procedures at the Colombian consulate are efficient, very friendly and fast.

If they don't work in Colombia, much less in Orlando 😃