For God's sake answer the phone! calls one and always is "Our advisors are busy ...." What kind of service is that ????

Understand that Colombian public offices do not work either inside or outside that country.

Unfortunately this is how Colombia works, to begin the design of the web pages, it is a total chaos, it hurts.

What about the Colombian consulate, they never respond and there is no way to communicate 😩

Total, one calls and they leave more than 30min without answering, until one already hangs from despair.

If it is cultural, it seems that most government entities are regular.

It is easier for you to go personally. The service is much faster.

They don't answer the phone and they don't give appointments either, the service is lousy... honestly what a wear and tear and frustration this causes.

Good afternoon, I am in the same situation, I need to renew my passport and I have not been able to get an answer, much less schedule an appointment... I searched until 2026 and there is no day available.

Seriously, I have been calling for the past week daily and they never answer. Their online systems also doesn't seem to work because I cannot make an online appointment. Seriously, I've been calling all week and he never answers the phone. The website does not work either because you cannot request the appointment online.

When are they dating again? You can never make an appointment there

The worst thing is if they don't answer the phone then so HP can have the phone delete the number

The Colombian offices do not have the US system that says "your waiting time is 14 min" or "our agents are busy, leave a message after the tone"

I have no idea why they put a phone if the only thing you receive is a recording telling you that everyone is busy...me too...but I need to talk to a human being

It's been 3 weeks and I can't make an appointment to renew my passport