I'm from out of state and go there once a year with my brothers and they treat us well.
I have never had a problem with it and don't know anyone there. Even when it is busy, everyone is moving and seems to be doing a great job.
I've never had bad service nor know anyone that says they have. Maybe your expectations are to high? The servers are only human and could be super busy.
Yes I work at the dog and we are very busy there and they are very kind and are quick the device is never bad and they will help you no matter what. So ur expectations are to high
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