They just got sold off to a corporation and some of the staff have bailed out. My dog was under care by the internal medicine vet and she left and now we have been zeroed out as existing patients and can't be seen without starting over as new patients-take this into account.
It depends what is wrong with your animal. My dog was attacked by other dogs and got multiple lacerations, puncture wounds etc. Honestly, I felt their treatment and prices were very fair. Not over the top at all compared to other ER vets I've gone to over the years. Good luck and good health to your furry friend.
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