Why does the cost continue to go up if the speed doesn't? There isn't new equipment being installed at my location to stop it from cutting out when trying to stream videos. My bill just went up again, and I'm thinking about leaving.

I suggest speaking to a rep and seeing what they can do for you. Often businesses will try to fix you up if they might lose business

What you have to remember though is costs for everything go up each year. So unfortunately costs with services do to. As for your issue with the internet dropping out it could be several different things. The most common being age of equipment. I suggest if you rent the equipment to bring it to the closet store for a swap.

Just pay for the internet and get rid of the rest of their mess they offer. They will continue to do that. If you leave for 60 days and come back you can get their new customer deals if you want to pay money for their below average tv.

You need to complain to online internet people

Call and ask to speak to the retention department. Explain what your issue is and they will try their best to help you. If you can't come to a good conclusion, then you should drop Cox.