Carmen this apple store is pretty big but at the same time extremely busy for most of the time. If you want to make your process and life easier. I really recommend you to make appointment if you want to get something repair with the genius bar. For anything else you can go there when ever you want. Take care.
If you just want to purchase a new product then no, if you want to fix a device you should schedule an appointment, much better to do it online
No
No you don't... They have tons of professionals... It like a meat market... But you will see the Apple over the heart... They are waiting for you... Quick and easy service.. Nevermind the crowd...
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