How do I get some one to repair new CGI windows that are almost impossible to lock or won't lock . This is a new install and was told by installer that it requires me to be put on a waiting list for you to perform a service call which takes weeks.

The best thing I can suggest is go on the internet and give them bad reviews. That seems like the only thing that gets their attention. CGI's customer service is useless. They blame the installers and the installer will blame CGI. It took me months to get them to respond to leaking windows and only after giving them bad reviews on every web site I could find to write review. Still not sure the the windows are fixed. Good luck.

They installer had 72 hr notification in writing clause of problems which we handed him the last day of installation. They said they would contact CGI because they wanted to be here. They also said they would be here Monday to check it again Stopped by the show room and they might be by today.They think I'm stupid. I have anothe house to do and have 100' of high end realtors and remediation contractors in 3 county's as clients. Be glad to let them know about these carpet baggers. Nothing like having to use wood dowels to lock them shut.

Jay, as a dealer of CGI my recommendation is the following: Your Windows are new installed so you must have both installation and product warranty, by example We offer 12 month by Installation an CGI offer between 5 to 10 by factory's defect. By this reason, your contractor must check if there is an installation issue or a factory one. Once, the contractor define that is a factory issue he must open a warranty service ticket with CGI Customer Service, this ticket must include Your contact information: name, phone, address, email, the CGI quote number and the item number of the damage window or door. After that CGI customer service will contact you to arrange a visit, if they detect that is a factory issue they made the necessary work to fix it. But if it's an installation issue the contractor must solve it. I hope that this information will be usefull.

Mr. Jensen, since we do not sell direct you need to contact the dealer you purchased the product from. Once they review if they believe it is a manufacturer's defect, they need to submit a field service form to us. From there we are able to review what is needed and schedule. Thank you. Ms. Ballestero, Thank you for your feedback. We apologize for any inconvenience you may have experienced. We take all complaints serious and investigate them to the fullest. Our number one priority is the well-being of our Team Members.

CGI, is the worst company there is to work, a lot of disorganization, low qualified personnel in the headquarters, there is no human quality, when you want to get out of work you invent the motives without more, you do not have to be good in your work, you just have that to fall well to the bosses and not to speak is incredible, my experience there has been the worst of all the jobs I've had in my life, I do not know how to recommend it to anyone, it's all a hypocrisy, that in there seems Cuba.

I have a factory defect of debris in-between the glass that were not noticed until the sticker was removed off the window. Clearly some factory worker inspecting the window chose to HIDE the defect. Only SIX months since I first reported it to the Installer and CGI. You have to constantly call them bad review (all factual) them spend hours on the phone and email complaining. YOU HAVE TO DO THIS TO GET THE WORK YOU PAID FOR DONE CORRECTLY! Otherwise they will ignore you and nothing gets done!