423-725-2213 is the store # Idk the owners phone. I will check w/ a friend that very possibly may know it. I also LOVE Captain Jack's. I was treated very rudely once and IF my granddaughter hadn't been w/me I woulda gave the chick a good mouth lashing!!! took me a VERY long time to go back. Hope your next experience is better.
I don't know the owner personally, however, I do know several employees. I'm sure the owner/manager will correct the problem and I hope you update us on the results.
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