Are they even open still? I been trying to call them and email but nothing

Yes there office hours are 8 am till 6 pm 7 days a week

Was there beginning of Dec 2017. Very busy place.

Yes

I'm not quite sure about that but if you're looking for a place to go Oak Tree Village Apartments and campsite is pretty awesome. I have a 38 foot camper and I've been to all three places Oak Tree Village by far is pretty awesome. Sorry it's late answer don't know if this could even help you