Yes its appointment only. You can go to appointments and keep hitting f5 to refresh. Appointments open up during the day but get snatched up very quickly. Make sure you have all your paperwork together because if you don't they send you away and you get to schedule another appointment 10 days out. I was also told that North Adams office doesnt require an appointment. Its drop off and they will have ot done in 10-15 mins. You have to fill out a drop off form that can be found online
Yes it is.
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