I'm not sure why you are having trouble calling as I have answered the phone at least a dozen times every single day this week along with multiple other employees answering the phone also. It is a long recording though, you have to listen to the whole thing to get to our customer service. This Goodwill does not pick up furniture. You do have to bring it to the store at the drop off door and there are employees that can help unload it so long it is not something that is in too bad of shape to sell.
Goodwill accepts small furniture items at our stores. We do not offer pickup service. You're welcome to call our headquarters if you have any questions in the future and we will respond promptly. The toll-free number there is 888-279-1988.
I believe you have to drop off your donation.there is a Bell to Ring when you get to the building.
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