Just stopped their and waited over ten minutes with multiple v customers and b was opened but sign on door. How long should customers have to wait

Good Evening Nancy, I apologize that you were made to wait outside today when you visited the store. My employee broke a bottle in the back room and needed to clean it up. When in the back room for extended periods we lock the door for several reasons. Mainly safety. Again I am sorry that you arrived and the timing was poor. Please give us the opportunity to help you again. The door being locked during business hours is a very rare thing. Have a nice evening

That is very unusual for Jessie's. In 7.5 years I have never heard of anyone having to wait for service. I will find out and repost an answer for you. The owners and employees are very punctual. OK Mrs. Lachance I just spoke to the store clerk, and she wasn't feeling well and was in the restroom. I explained to her why I was asking, and she apologized the anyone had to wait. I hope this helps and that you revisit Jesse's in the future.