5 months ago they were all wacky from covid it made things a little inconsistent here and there. They are operating normally again, and mr butler couldn't be more wrong, likely he is frustrated and projecting it mistakenly. Keep in mind these workers are dealing with a Neverending grind of people requesting charity, many of them ungrateful,rude, and with an exaggerated sense of entitlement. If you treat them with the same respect they treat you, and even throw in a hint of appreciation, they will help you navigate the system as efficiently as can be done.
They hate us and want to ruin lives, anything to inconvenience you puts a smile on their dark, mutilated soul
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