Hi Our Valued Customer, I am part of FedEx Ground Team as Package Handler both loading and Unloading task. *Our Customer Service Representatives are always attentive to answer maybe on the time you call us they were busy to take good care of our customer which is First Come First Serve basis and at this point in behalf of our staff we're asking apology for inconvenience.* *About the second question about package not leaving at your door, Our beloved drivers always deliver the package in the place that our customer see it even me I experienced that I get my online orders at my front door but maybe there is a reason why did not leave at your front door, we're asking an apology.* *Our drivers have no time to write a note due to the time frame of the packages that they need to deliver on time but they were not tired deliver packages because that is their main task but some packages needed the presence of the customer through the sensitivity of the parcel that needed signature. *thank u.
I work there as a loader for the trucks and if that keeps happening I would look into putting it on a hold at the terminal and picking it up. You should be able to do that through the tracking app...all you would have to have when you pick it up from the terminal is the tracking number and an ID that matches the name on the packages and if it doesn't you have to have a note from the person whose name is on it with their signature giving you permission to pick it up for them...I hope it helps you out
Perhaps it needs an "in-person" signature. Could be the reason why it's not left at your door.
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