Do you have to make an appointment? Or Can you walk- in?

Or you can go online and make your appointment it's much faster he called the 800 number you got to wait a while sometimes over an hour sometimes 2 to 3 hours I know I've been there

You can do either one. However if you have an appointment you can get through the wait time much quicker. You just need to call the 800 number and request an appointment.

I do noy know