Is there a reason why there are so many negative reviews posted on various sites in regards to the volunteers at the reception desk being ageist, racist and often judgmental towards some people seeking pets?

I haven't heard these things and the people I've met have been great. I wonder if it's because there have been problems with people returning dogs because they were "too much work." There was even a story of someone surrendering an animal and then sneaking in to try to steal it back. These innocent animals need a loving home and the staff cares enough to place animals in good homes, but that might ruffle some feathers if people are denied.

I find that the folk at The Buddy Foundation are absolutely wonderful people. However, the first person I met was the receptionist. I do not include her in the list of wonderful people. My wife and I had the same impression, which was that we weren't welcome. However, we persevered and ended up adopting our most adorable kitten. I can' t imagine if we had walked away after meeting the receptionist.