As a frequently satisfied customer of Monsoon Burger, I would like to point out that the description of your experience is atypical from mine. The employees are courteous, the service is good, and the burgers are amazing. One should note that they have an indoor char-b-que rotational Grill that produces a lot of smoke that might not necessarily be captured by the hood system. This ambient smoke will of course build up over time on walls and surfaces, this is an unavoidable law of physics. This is also why they restaraunts have a yearly or semi yearly field day to deep clean surfaces. As a frequently satisfied customer of Monsoon Burger, I will pass on your thoughts to management. I will also note for readers that this seems uncharacteristically slanted to the negative... perhaps an employee had an unusually challenging day, something like a children's daycare emergency which required phone use? That can occasionally happen to any employee, suggested because your experience is not mine.
Not sure if you know this Cecillia Hutchinson but you are not talking directly to Monsoon Burger or their employees. You have posted a good question and in order to get that question answered you should instead call the location and ask how to reach the owner. Why the owner and not the manager?? Well if this is the way things are run, then it's a good bet that the manager knows about it and is not doing anything to change it. The owner has the only real stake in this business and would be very interested to know what is happening in his or her restaurant. In my experiences there I have not witnessed what you are talking about. They are always busy and if the cashier is not taking orders or making milk shakes she is usually stocking the fresh veggies and cleaning tables etc. But I do not go there frequently, just periodicly. Best wishes!!
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