I ordered a week ago and received no word. I finally got a response, saying the product is not in stock and would do a swap. Is this normal to have product for sale not in stock? I’m awaiting to see if they have the same item different color.

What email address did you use? I have tried 2 different emails with no response. I normally have good service with this company. However, I placed an order over a week ago and it has still not been shipped.

Update: contacted vendor and didn’t have the color in. Went for a different color, and it was send out ASAP priority mail. Legit, but probably just really busy and not always full on stock. Email contact was very prompt and fixed issue.