I have an iPad from work that needs to be reset. It's asking for the username and password. We reset it and still asking for it. Is there a solution?

Last year, I went to an Apple Store and asked someone to help me. Just need to prove that the iPad is mine.

iPads and iPhones are set with an apple ID in case of theft they cannot be reset and used. Did you make the username and password for this device when purchased?

Yes