Like most apple stores this stores is pack most of the items that we have been there. This last time we were there to buy a phone for my daughter. The guy that help us was very helpful and knowledgeable about the products he made recommendations on how to get the most out of my daughters phone and he helps us activate it and get the credit for the old phone that we left there. We’ll definitely be back to this store.
Yulicia Moreno
Apr 28, 2022
I was really nervous that it would take a long time especially when going in the late afternoon time frame. However, that was not the case and everyone was super sweet and helpful. I want to especially thank Abigail and Chad for helping my brother and I get new phones! It was a good experience and I recommend this location to anyone looking for services.
Bill Woodruff
Mar 7, 2022
Really enjoyed going here! I cannot believe how fast they handle that big a crowd in such an efficient way! I got Abe and he was terrific. Got the problem fixed and out the door! Only the second time I’ve had to darken the door of an Apple store in 10 years of Apple ownership!
Nicolas M Hernandez Meza III
Mar 5, 2022
This place is always helpful the staff is always friendly. The thing I hate however is the horrible parking in this area and the very bad drivers that feel entitled to drive badly in the streets. But that’s not Apples fault however.
depends on the password, if its Apple ID or passcode, they have different procedures.
How do I get an appointment
Gayle Halperin | Jun 7, 2021
Fredi Saucedo | Jun 8, 2021
Go to apple.com
apple coverage -
enter seriel number
tap sep up repair. and go from.there.
or go dirrectly.to apple store and they will make you one there for next day.
You can find step by step instructions on how to get airpods serviced at the following link. This store is included in the list of places you can bring in your airpods. https://support.apple.com/airpods/repair/service
It's better if you walk in and buy it then make an appointment because if you make an appointment and you get there early they going to make you wait until your appointment time
I would like to buy a phone at the apple Knox st store. how to make an appointment
Sharon Miller | Dec 9, 2020
Stu DeWitt | Dec 10, 2020
Go to Apple.com.
Choose Knox St. And look for the appointment button.
Great people there!!
can i go to the store today
Franklyn Perez Morales | Nov 4, 2020
Sleeplesszoo | Nov 5, 2020
No walk-up only by appointment
I want to buy a new iphone online and it says it is available for in store pick up but it says the store is closed how can I contact an actually person and not an operator?
TheKid ThatDid | Nov 4, 2020
Alejandra | Nov 5, 2020
The store is open for customers with service appointments or if you are picking up a purchase. It's only "closed" for walks-ins or people that just want to look around.
are any apple stores open in dallas texas
Doug | Nov 4, 2020
Evan Rozsa | Nov 5, 2020
Yes. The one at Northpark is.
Do u guys do any giveaway?
RUTU JADHAV | Nov 4, 2020
Raul Benitez | Nov 5, 2020
Store is shut down
What should I do if my account in iTunes and in the App Store is disabled
Jose Munoz | Nov 4, 2020
Sleeplesszoo | Nov 5, 2020
What are you trying to do ? Little more info please.
Do you guys give iPhone as giveaway by agents!
cindya ann sam | Nov 4, 2020
Aymen Nadeem | Nov 5, 2020
Did you get any phone? Because i got a text today too
Can anyone go to the Apple store or the owner of the account have to go for example my sister can go ?? Need a answer ASAP PLEASE
Jeny Aleman | Nov 4, 2020
T.J. Coleman | Nov 5, 2020
Yes she can go if she has the info about your phone and they can always call you while she's there
Do I have to make an appointment if I want to get an iPhone?
Elizabeth Martinez Vega | Nov 4, 2020
SUible | Nov 5, 2020
You don't need an appointment.
Do you guys hace the iphone 11 pro Max un stock right Noe ?
It's not that hard to find a parking spot around the store, actually. The lot behind Pottery Barn right across from the Apple Store usually has loads of free space.
I have had an App MacBook Air for a year and have not been able to use it because I have never had an Apple product and I hoping that I could find a class to understand my laptop
Janise Walker | Nov 5, 2019
Michel Menezes | Nov 6, 2019
The Apple store has classes on most of their products. There should be a schedule online or you can probably call the store to ask when the next MacBook class will be held.
I am interested in upgrading to an IPhone 6 Plus what is the price difference?
Adela Lancon | Nov 5, 2019
J Ramirez | Nov 6, 2019
Depends on your carrier sometimes it's cheaper to get from them than the Apple store. Remember there employees get paid off commission so they only sell the latest and the greatest, so if your not buying and just asking questions you won't get the best customer service, at least that's the service I received.
Can I get an appt. foe this afternoon?
cissy locke | Nov 5, 2019
Storm Bringer | Nov 6, 2019
Check their website
Are the AirPods in stock
Real.victoria18 | Nov 5, 2019
Ryan Tharp | Nov 6, 2019
Yes
Can you retrieve my Apple ID password? Reset did not work
They closed them, reportedly, to avoid being within the jurisdiction of the Eastern District of Texas, where lawsuits by patent trolls have been successful. Those stores in Frisco and Plano will close April 12. Significant upgrades are planned at stores in Dallas at NorthPark Center and Knox Street and at Southlake Town square. They are opening a store in the Dallas galleria this month.
You need to call the Apple store and speak with a "genius" or go online and schedule an appointment.
Do you have any airpods and apple watch series 2 in stock if so, how much do they retail for?
becca | Nov 4, 2020
SUible | Nov 5, 2020
Airpods yes. Ancient watches no. Prices are listed on the website.
My apple watch charger got stolen. Does apple care cover that or I have to pay for a new one?
Jessica De La Rosa | Nov 4, 2020
SUible | Nov 5, 2020
You will have to pay.
I recently purchased an iPad 9.7 (2017) for wi-fi and cellular. I put the SIM card from my iPad Mini in the device and it went crazy going from app to app, appearing then disappearing keyboard. Is it just a bad device or outdated SIM?
Ray Page | Nov 5, 2019
Jason Mitchell | Nov 6, 2019
Sounds like a bad device. I would call customer service and ask them for more information.
I just got a new I Phone 8 and need to get it set up. Can I go to the store now on Knox in Dallas to have it set up?
bill seanor | Nov 5, 2019
Jason Mitchell | Nov 6, 2019
Yes you can or you can call Apple and have them set it up for you on the phone
Naomi, the Apple store does not monitor these questions. I'm not sure if they still sell the 6s plus model. You will have to call the store. If you are having problems with a 6s plus model, they msy be able to repair it but you need to take it to the store for diagnosis.
I don't know for sure. Carlos R is probably correct but I spent over 2 hours there one day last week getting my dad's iPhone 6 unlocked and i was amazed at how many problems they fixed for free. So it might be worth a try if you can spare the time.
$29. you will have to go into the store and order one or call apple support and they can order one to be sent to the store. estimated wait time is 2-5 weeks.
how to i get an appointment at genius bar o Knox for iPhone 8 just bought and is not working
Bonnie Pitman | Nov 5, 2018
Jialei Duan | Nov 6, 2018
Online
Will they unlock my phone ? My phone screen broke and when it was broke I kept putting the password in and it disabled my iPhone will they help unlock it?
jay m | Nov 5, 2018
Iurii Novak | Nov 6, 2018
Yes, they can. But you need to have a papers, that this iPhone is yours
It says I don't have enough memory for backup to iCloud. My voicemail doesn't work. What do I do?
Sarah Wood | Nov 5, 2018
Ash A | Nov 6, 2018
You need to clear some space on your device. Since there's not enough memory, you going to have to sync you device to a laptop and then save your files to iCloud that way.