Apple Knox Street

Category: Electronics store in Dallas, Texas

Address: 3101 Knox St, Dallas, TX 75205, USA

Phone: +12145208532

Opening hours

Sunday: 11AM–6PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Gerardo Guerra

Jun 11, 2022

Like most apple stores this stores is pack most of the items that we have been there. This last time we were there to buy a phone for my daughter. The guy that help us was very helpful and knowledgeable about the products he made recommendations on how to get the most out of my daughters phone and he helps us activate it and get the credit for the old phone that we left there. We’ll definitely be back to this store.

Yulicia Moreno

Apr 28, 2022

I was really nervous that it would take a long time especially when going in the late afternoon time frame. However, that was not the case and everyone was super sweet and helpful. I want to especially thank Abigail and Chad for helping my brother and I get new phones! It was a good experience and I recommend this location to anyone looking for services.

Bill Woodruff

Mar 7, 2022

Really enjoyed going here! I cannot believe how fast they handle that big a crowd in such an efficient way! I got Abe and he was terrific. Got the problem fixed and out the door! Only the second time I’ve had to darken the door of an Apple store in 10 years of Apple ownership!

Nicolas M Hernandez Meza III

Mar 5, 2022

This place is always helpful the staff is always friendly. The thing I hate however is the horrible parking in this area and the very bad drivers that feel entitled to drive badly in the streets. But that’s not Apples fault however.

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Questions & Answers

want to get appoint for genius bar

Maude Cejudo | Nov 5, 2018
Ash A | Nov 6, 2018

So call them

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Do u guys do iphone giveaways?? Cuz recently frm tht store I got a text on Insta tht I got a free iphone 11 pro max.. I want to knw if it's a scam or nt..

Sonam Choki | Nov 4, 2020
537 Joshna Joshy | Nov 5, 2020

I also got a DM.. from the IG id agentlydia

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Can you unlock iPhone

Wendell Tenner | Nov 5, 2018
Carlos R | Nov 6, 2018

Go to a mom and pop shop

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Do they charge to restore a iphone 6s

Ty-Tiana Williams | Nov 5, 2018
Zach Eckert | Nov 6, 2018

A restore doesn't cost anything. Theres no maintenance.

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How can I retrieve my password to my iphone

Angiee Harris | Nov 5, 2018
Zach Eckert | Nov 6, 2018

depends on the password, if its Apple ID or passcode, they have different procedures.

How do I get an appointment

Gayle Halperin | Jun 7, 2021
Fredi Saucedo | Jun 8, 2021

Go to apple.com apple coverage - enter seriel number tap sep up repair. and go from.there. or go dirrectly.to apple store and they will make you one there for next day.

Can you repair Apple Air pods?

Pedro Garcia | Nov 4, 2020
Caleb Sellers | Nov 5, 2020

You can find step by step instructions on how to get airpods serviced at the following link. This store is included in the list of places you can bring in your airpods. https://support.apple.com/airpods/repair/service

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Can I make an appointment for 10:00am today? I need to buy a new I-phone!!

Bob Buatt | Nov 5, 2019
Will Stew | Nov 6, 2019

It's better if you walk in and buy it then make an appointment because if you make an appointment and you get there early they going to make you wait until your appointment time

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is there a class on apple watch?

andrew green | Nov 5, 2019
Kyle Elam | Nov 6, 2019

Not sure I'd just go on YouTube

Do you guys sell iPhone 8 headphones?

Krystal Reyes | Nov 5, 2018
Chris Flores | Nov 6, 2018

Yes they do

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How much is mackbook bro 2015

barnet susan | Nov 5, 2018
Zach Eckert | Nov 6, 2018

Macbook bros aren't a line of MacBooks that apple makes, you may want to check your spelling.

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What are the Covid safety practices like here?

People are asking | May 8, 2021
Graciela De La Rosa | May 9, 2021

Temperatures were taken, everyone had a mask on & appointments were encouraged.

Do they accept cash if i make an appointment to buy a new iphone?

Astrid lopez | May 8, 2021
Michelle Sturges-Alvarado (Avocado Family) | May 9, 2021

Yes they accept cash. 👍

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Your iPhone is wrong Need to make a reservation and visit?

Mark Jin | Apr 8, 2021
Michelle Sturges-Alvarado (Avocado Family) | Apr 9, 2021

Yes, you must have an appointment which you can schedule online or in person outside this apple 🍏 store.

Can I come in the store to buy an iphone

Mary Ann Halpin | Jan 8, 2021
Cesar santiago.! | Jan 9, 2021

You need appointment

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Can I come your store now

Duong nguyen | Dec 9, 2020
Amit Sharma | Dec 10, 2020

An appointment is always a better choice.

I would like to buy a phone at the apple Knox st store. how to make an appointment

Sharon Miller | Dec 9, 2020
Stu DeWitt | Dec 10, 2020

Go to Apple.com. Choose Knox St. And look for the appointment button. Great people there!!

can i go to the store today

Franklyn Perez Morales | Nov 4, 2020
Sleeplesszoo | Nov 5, 2020

No walk-up only by appointment

I want to buy a new iphone online and it says it is available for in store pick up but it says the store is closed how can I contact an actually person and not an operator?

TheKid ThatDid | Nov 4, 2020
Alejandra | Nov 5, 2020

The store is open for customers with service appointments or if you are picking up a purchase. It's only "closed" for walks-ins or people that just want to look around.

are any apple stores open in dallas texas

Doug | Nov 4, 2020
Evan Rozsa | Nov 5, 2020

Yes. The one at Northpark is.

Do u guys do any giveaway?

RUTU JADHAV | Nov 4, 2020
Raul Benitez | Nov 5, 2020

Store is shut down

What should I do if my account in iTunes and in the App Store is disabled

Jose Munoz | Nov 4, 2020
Sleeplesszoo | Nov 5, 2020

What are you trying to do ? Little more info please.

Do you guys give iPhone as giveaway by agents!

cindya ann sam | Nov 4, 2020
Aymen Nadeem | Nov 5, 2020

Did you get any phone? Because i got a text today too

Can anyone go to the Apple store or the owner of the account have to go for example my sister can go ?? Need a answer ASAP PLEASE

Jeny Aleman | Nov 4, 2020
T.J. Coleman | Nov 5, 2020

Yes she can go if she has the info about your phone and they can always call you while she's there

Do I have to make an appointment if I want to get an iPhone?

Elizabeth Martinez Vega | Nov 4, 2020
SUible | Nov 5, 2020

You don't need an appointment.

Do you guys hace the iphone 11 pro Max un stock right Noe ?

Victor Reyes | Nov 4, 2020
william rowe | Nov 5, 2020

They do

My appointment is 02:00 can I move to 4:00 please. Thank you

Thy Truong | Nov 4, 2020
Daniel Taylor | Nov 5, 2020

You need to contact Apple Store for that.

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Can I take a Series 5 Apple Watch in to the Dallas TX Knox Henderson Apple store to have a broken crystal replaced? Thanks Tom

Thomas Minton | Nov 5, 2019
Michael Lammers | Nov 6, 2019

They'll prob ship it out. But ya

Who decided that parking was possible at this location?

Quinn Pitcher | Nov 5, 2019
Harish Anand “HAT” Thilakan | Nov 6, 2019

It's not that hard to find a parking spot around the store, actually. The lot behind Pottery Barn right across from the Apple Store usually has loads of free space.

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Hi does the store open at 8 am tomorrow

Psychic Faith | Nov 5, 2019
Kim Southall | Nov 6, 2019

Opens at 10:00 am.

phone calls are going thru but the phone is mute on both ends. I also noticed that the speaker, add, and face time buttons have gone dark. I phone 7L

ROBERT QUIMBY | Nov 5, 2019
Will Stew | Nov 6, 2019

Yes they are terrible next time I will be switching back to Samsung Note

do I need an appointment to buy a phone?

Malcolm Matthews | Nov 5, 2019
Angela Johnson | Nov 6, 2019

No. Just go into the store when it's open, someone will offer to help you, tell them what you want

Do they fix iphones

Guadalupe Garcia | Nov 5, 2019
Anita Mendoza | Nov 6, 2019

They fixed a software issue at the store while we waited

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Can you finance a MacBook?

Cooley 03 | Nov 5, 2019
JN | Nov 6, 2019

If you have a credit card, they give you months without interest.

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Need to set up appt at genus bar please?

John Roberts | Nov 5, 2019
Dale Rose | Nov 6, 2019

Go to Apple.com for that

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Can this place repair ipod 5th gen button, how much.

Night Legend | Nov 5, 2019
J Ramirez | Nov 6, 2019

No sir, they are just sales, not even customer support.

How much does iphone 6plus 64gb cost???

BABY DRIVERR | Nov 5, 2019
Dale Rose | Nov 6, 2019

They no longer sell or support the 6 Plus. You can see pricing for current models at Apple.com.

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I have had an App MacBook Air for a year and have not been able to use it because I have never had an Apple product and I hoping that I could find a class to understand my laptop

Janise Walker | Nov 5, 2019
Michel Menezes | Nov 6, 2019

The Apple store has classes on most of their products. There should be a schedule online or you can probably call the store to ask when the next MacBook class will be held.

I am interested in upgrading to an IPhone 6 Plus what is the price difference?

Adela Lancon | Nov 5, 2019
J Ramirez | Nov 6, 2019

Depends on your carrier sometimes it's cheaper to get from them than the Apple store. Remember there employees get paid off commission so they only sell the latest and the greatest, so if your not buying and just asking questions you won't get the best customer service, at least that's the service I received.

Can I get an appt. foe this afternoon?

cissy locke | Nov 5, 2019
Storm Bringer | Nov 6, 2019

Check their website

Are the AirPods in stock

Real.victoria18 | Nov 5, 2019
Ryan Tharp | Nov 6, 2019

Yes

Can you retrieve my Apple ID password? Reset did not work

Mark Willess | Nov 5, 2019
Rosa Medrano | Nov 6, 2019

You'll need to call the store and ask

I thought this Apple Store was closed?

Steve Money | Nov 5, 2019
Ryan Tharp | Nov 6, 2019

They closed them, reportedly, to avoid being within the jurisdiction of the Eastern District of Texas, where lawsuits by patent trolls have been successful. Those stores in Frisco and Plano will close April 12. Significant upgrades are planned at stores in Dallas at NorthPark Center and Knox Street and at Southlake Town square. They are opening a store in the Dallas galleria this month.

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How much does an iPhone 8 with different plans?

friendly neighborhood sis | Nov 5, 2019
Rose Cullen | Nov 6, 2019

The average price with a plan is 32 dollars per month!

Do you have apple ear buds in stock?

Sherrie Tawwater | Nov 5, 2019
Ryan Tharp | Nov 6, 2019

Yes they do. Just got some.

do I need an appointment

James Norris | Nov 5, 2019
Andreas Fast | Nov 6, 2019

No

Want to get an appointment at genius bar...

AMALIA HOY | Nov 4, 2020
SUible | Nov 5, 2020

Easiest way to make an appointment Is online on the website. Or call the store. A waste of time - posting here to make an appointment.

Can I get a discount for a new phone is we where to return the other phone

Ricardo Guillen | Nov 5, 2019
Ryan Tharp | Nov 6, 2019

They can take it there. Depends on the model but they're offering discounts for older ones.

Can I buy $3500 Apple Store card with a credit card?

John Grant | Nov 5, 2019
Craig Washington | Nov 6, 2019

Best if you call the store and ask but I bet you can.

do I need an appointment to get more features on my phone

Eulalie Pershouse | Nov 5, 2019
Sathiesh mg | Nov 6, 2019

To learn more about product feature, would prefer to get an appointment prior to visit. Because, the place could be crowded during your visit.

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Is this store open on Sunday

భరత్ కుమార్/Bharath శింగారెడ్డి | Nov 5, 2019
Erica M | Nov 6, 2019

Yes

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They have staff who speak Spanish

Abel Delarosa | Nov 5, 2019
Pablo | Nov 6, 2019

Yes. In all the Apple Store they speak Spanish.

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I can fix a problem with my iPhone 6 plus

Abel Delarosa | Nov 5, 2019
Steve Willis | Nov 6, 2019

You need to call the Apple store and speak with a "genius" or go online and schedule an appointment.

Do you have any airpods and apple watch series 2 in stock if so, how much do they retail for?

becca | Nov 4, 2020
SUible | Nov 5, 2020

Airpods yes. Ancient watches no. Prices are listed on the website.

My apple watch charger got stolen. Does apple care cover that or I have to pay for a new one?

Jessica De La Rosa | Nov 4, 2020
SUible | Nov 5, 2020

You will have to pay.

I recently purchased an iPad 9.7 (2017) for wi-fi and cellular. I put the SIM card from my iPad Mini in the device and it went crazy going from app to app, appearing then disappearing keyboard. Is it just a bad device or outdated SIM?

Ray Page | Nov 5, 2019
Jason Mitchell | Nov 6, 2019

Sounds like a bad device. I would call customer service and ask them for more information.

I just got a new I Phone 8 and need to get it set up. Can I go to the store now on Knox in Dallas to have it set up?

bill seanor | Nov 5, 2019
Jason Mitchell | Nov 6, 2019

Yes you can or you can call Apple and have them set it up for you on the phone

my battery dies super fast. I believe that it can be replaced for free, is that correct?

Joe Quinn | Nov 5, 2019
Christian Foronda | Nov 6, 2019

Agree

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Do the apple store on Knox still fix your cracked screen for free

Thomas Irish | Nov 5, 2019
Sathiesh mg | Nov 6, 2019

With Apple Care they fix for free. And they charge some $29 for may be handling charge. Without Apple Care plan they charge you for the display.

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Do you guys still have airpods in store ?

isobetho sanchez | Nov 5, 2019
Sathiesh mg | Nov 6, 2019

You can check in the apple store app or online before visiting store.

Need a 1 p.m. appt. at Knox St. Genius Bar.

Jeanne Hendricks | Oct 5, 2021
linda farkas | Oct 6, 2021

need a apt asap at knox st genius bar today

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How to take the appointment?

Sabita Pun | Nov 5, 2018
eunicebarcenas eunicebarcenas | Nov 6, 2018

Website or call

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can I make an appointment

Bob Womack | Nov 5, 2018
eunicebarcenas eunicebarcenas | Nov 6, 2018

Yes, on-line

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Can I get a iphone for free

itsRayven shuniee | Nov 5, 2018
James Perkins | Nov 6, 2018

not fr9m the store

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do you sell iphone 6s plus

Adeola Ayandiji | Nov 5, 2018
Steve Willis | Nov 6, 2018

Naomi, the Apple store does not monitor these questions. I'm not sure if they still sell the 6s plus model. You will have to call the store. If you are having problems with a 6s plus model, they msy be able to repair it but you need to take it to the store for diagnosis.

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do you still sell iphone 6s plus

Adeola Ayandiji | Nov 4, 2020
SUible | Nov 5, 2020

No

Is the iphone se still available?

Pau Braga | Nov 5, 2018
E Moten | Nov 6, 2018

I really don't know. You will have to call the store.

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Do they replace broken chargers and earbuds for free

Beautiful Skye | Nov 5, 2018
Steve Willis | Nov 6, 2018

If its within the warranty period and you have a receipt.

make appointment for Monday?

John Hambleton | Nov 5, 2018
James Perkins | Nov 6, 2018

or just show up when they open if you can. If you can't be there when they open then it's best to make an appointment although it is too late tonight.

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Is there going to be new MacBook Air released

Joanne Korges | Nov 5, 2018
James Perkins | Nov 6, 2018

sometime

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my iPad has problems with color. It has lost part of its color. Do I need an appointment to bring it in?

Deborah Rhodus | Nov 5, 2018
eunicebarcenas eunicebarcenas | Nov 6, 2018

You don't need to make an appointment. Just have time yo wait

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My iPhone got wet, do you think I can recover it?

Karen Gutierrez | Nov 5, 2018
eunicebarcenas eunicebarcenas | Nov 6, 2018

Maybe take it to the apple store And there they check it

Do I need to make an appointment to have my battery replaced in my IPhone 6?

Barry Cannaday | Nov 5, 2018
eunicebarcenas eunicebarcenas | Nov 6, 2018

You do not need to make an appointment

I forgot my password, can you help me with this?

The Fort Night Gamers And misterios | Nov 5, 2018
James Perkins | Nov 6, 2018

and

what is purpose or setting up appointment at genius bar

Luke Barber | Nov 5, 2018
Andres Herrera | Nov 6, 2018

To get VIP service.

Do they replace iPhone batteries here? If so for how much?

Janet | Nov 5, 2018
Steve Willis | Nov 6, 2018

Yes they do. Last time i was there they were charging about $26. However, I would definitely call to get the current cost.

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Set an appointment to fix the iphone 7 antenna?

Erik Escobar | Nov 5, 2018
Mat Berger | Nov 6, 2018

Yes, it's better to take an appointment

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How much is it to fix iPhone 8 both screens

evelyn nicole | Nov 5, 2018
Steve Willis | Nov 6, 2018

Sorry, I have no idea. You eill havecto contact the store for a cost.

Do they charge to fix your microphone on an iPhone 7 Plus?

Olivia Rodriguez | Nov 5, 2018
Steve Willis | Nov 6, 2018

I don't know for sure. Carlos R is probably correct but I spent over 2 hours there one day last week getting my dad's iPhone 6 unlocked and i was amazed at how many problems they fixed for free. So it might be worth a try if you can spare the time.

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Can you all repair the 6 plus "touch disease" at the store? How much is the repair? Thanks

Mace Hariz | Nov 5, 2018
Luis Romero | Nov 6, 2018

Call the Manager pete, he can give you more info

Do y’all have AirPods on the store at the moment?

cesar lentini | Nov 5, 2018
Carlos R | Nov 6, 2018

Si...$159. Plus tax Good luck

How long does it take for them to give you a new phone through warranty ?

Sneakerrrhead Dacious | Nov 5, 2018
Iurii Novak | Nov 6, 2018

Traffic time maybe more.

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How much would it cost to replace a cracked screen on a iPod 6?

Mariana Rogers | Nov 5, 2018
Carlos R | Nov 6, 2018

Check Warranty

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How much would it cost to fix a disabled Iphone 8+ ?

valentina Granados | Nov 5, 2018
Carlos R | Nov 6, 2018

You can always get an estimate at Apple. And dont forget mom and pop shops theyre pretty reasonable

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My iPhone 7 says most of my storage issued by media but it's not how do I fix?

Robert Murphy | Nov 5, 2018
Kody | Nov 6, 2018

I don't understand the question most of my storage issued I don't understand

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how much does it cost to replace iphone 6 battery for a new one

Alexis Alonso | Nov 5, 2018
Zach Eckert | Nov 6, 2018

$29. you will have to go into the store and order one or call apple support and they can order one to be sent to the store. estimated wait time is 2-5 weeks.

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do I need to get a appointment

Matt Cione | Nov 5, 2018
Carlos R | Nov 6, 2018

One could though but the time one invests on waiting one can simply walk into an apple store dont let large crowd dissuade you. Apple agents work fast

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my phone wont charge. could i make an appointment and bring my phone in

Andrew Bennett | Nov 5, 2018
Carlos R | Nov 6, 2018

Si. Make an appt or you can go to store directly. My advice go to store agents work fast. be prepared to hunt for parking space

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My phone does not ring. I have checked settings. What can I do?

Margaret Lopez | Nov 5, 2018
Carlos R | Nov 6, 2018

Have you check the side of your iPhone? If this doesn't work go to apple store. Be prepared to hunt for parking space.

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need to set up appointment

Patricia Ramirez | Nov 5, 2018
Zmen Rule | Nov 6, 2018

Yes

how to i get an appointment at genius bar o Knox for iPhone 8 just bought and is not working

Bonnie Pitman | Nov 5, 2018
Jialei Duan | Nov 6, 2018

Online

Will they unlock my phone ? My phone screen broke and when it was broke I kept putting the password in and it disabled my iPhone will they help unlock it?

jay m | Nov 5, 2018
Iurii Novak | Nov 6, 2018

Yes, they can. But you need to have a papers, that this iPhone is yours

how much do you charge to unlock an iphone

rosa tran | Nov 5, 2018
Raasikh Kanjiani | Nov 6, 2018

They don't you will have to buy an unlocked phone.

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appointment for genius bar

Teresa Byrd | Nov 5, 2018
Iurii Novak | Nov 6, 2018

You need to call and ask

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I need some help only I phone storage space

Mohamoud Egal | Nov 5, 2018
Damian Reed | Nov 6, 2018

Buy more icloud storage.

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Need a battery for my iPhone 6sPlus...when can I come in for it?

Jay Sobti | Nov 5, 2018
J. Palafox Granados | Nov 6, 2018

👍 , call them

How do I apply for job Can I apply online.

I e | Nov 5, 2018
J. Palafox Granados | Nov 6, 2018

Yes you can .

how to make an appt at the genius bar

A B | Nov 5, 2018
Joan Upshaw | Nov 6, 2018

We had an extreme emergency, they allowed an appointment, and resolved issue. Very nice representative, excellent customer service. Apple rocks!

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how to make a genius bar reservation

Diane Witt | Nov 5, 2018
Jialei Duan | Nov 6, 2018

You can make a reservation online.

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Can I get a battery replacement for I6 only through an Apple store for same price?

Maria B. | Nov 5, 2018
J. Palafox Granados | Nov 6, 2018

You can try , but for that price you can order in China..

How much is a iPhone 6 plus s 38gb

Cristina Chavez | Nov 5, 2018
Andres Herrera | Nov 6, 2018

It's not enough memory.

My phone dies at 60-70% and when I charge it again it’s at 10% is this a battery issue or an issue with the hardware ?

Brandon Jones | Nov 5, 2018
J. Palafox Granados | Nov 6, 2018

Take it to the service center

My I phone keeps buffering

Melony Combs | Nov 5, 2018
Ash A | Nov 6, 2018

Make an appointment at the genius bar and get your problems fixed

When the iPhone 12 comes out how much will the iPhone X cost

Joshmakey12 | Nov 5, 2018
Ash A | Nov 6, 2018

iPhone X will have been phased out by then.

What would happen if the iCloud was locked

Jessiel Ramirez | Nov 5, 2018
Ash A | Nov 6, 2018

You'll more then likely need a password reset, if that's what you're asking.

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It says I don't have enough memory for backup to iCloud. My voicemail doesn't work. What do I do?

Sarah Wood | Nov 5, 2018
Ash A | Nov 6, 2018

You need to clear some space on your device. Since there's not enough memory, you going to have to sync you device to a laptop and then save your files to iCloud that way.

Can someone help me my phone keep saying searching

Ray Moore | Nov 5, 2017
cristian munoz | Nov 6, 2017

Turn the phone on and off

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Will they be having the iphone x?

Cristian Alas | Nov 5, 2017
jesus a | Nov 6, 2017

They said they would!

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I can unlock my tablet

Manuel Samaniego | Nov 5, 2017
Manuel Samaniego | Nov 6, 2017

And

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My phone got stock on "searching" for service, can you fix it?

Miguel Mancera | Nov 5, 2018
Patricia Freeman | Nov 6, 2018

My iPhone stuck on the apple simble is it s charge to fix it

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