Do they hold themselves accountable for damages made to the cars? All of the sudden they are expert on lack of accountability, good business. The company might be great but this location ruins it all

Unless some part of the machine comes flying off and does damage, no carwash is responsible for damage. Especially to antennas, accessories, anything that sticks out from the body of the vehicle. It's on every carwash everywhere somewhere. Usually next to a change machine. If your worried, hand wash at home or take to a detailer. Precision costs money. Personally I will never take a new or show quality vehicle through any carwash. But I hit Russel Speeders a lot with my nicks and scratches daily drivers without problems.

Not accountable but they will let you run your car through again free if it did not come clean the first time

Read what they're not responsible for and take it from there.

I appreciate the responses. I definitely want to praise them for their customers’ care, my issues and inquiries were solved, the general manager was very friendly, very engage in solving my problems. the apology was sincere. I truly would definitely recommend, they take care of business. I respect that