Why is UPS overcharging for deliveries. I dropped off a box in Winston Salem,NC to be delivered to a town in NYS. Receipt showed actual weight 5lbs. Charged weight 9lbs.

UPS Customer Center - All questions

Address: 199 Park Plaza Dr, Winston-Salem, NC 27105, USA

The Lady Lotus | Mar 9, 2022

Have you contacted UPS directly? I would. Unless there is a charging system they use as standard like 9lb and under pricing etc I dont see why they would charge for that weight. I just shipped a 22 lb box and was charged for 22lb shipping which was a little over 20 bucks.

UPS Customer Center | Mar 9, 2022

This is not the ideal experience we would like you to have. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram, or Twitter @UPS. -Santizo

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