Yes they train there employees however, they rotate positions except the animal trainers. I too have experienced the rudeness as well. I think they expect so much out of their employees and don't pay them enough! I hoped this helped a little. Contacting corporate is smart. Good luck.
We've been to the other SeaWorld parks and its NOTHING like this one. I sent an email to corporate....we will see how that works.
Yeah we had a poor experience with the employees too.
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