What happened to customer service. Went to the computer department to get a wireless connection part. ///////ask an employee and was told I don't know if we have one if we do it is over there someplace (employee pointing )

Unfortunately customer service is a dying art. Most of the time when you get good customer service, the person is middle aged or half a century. Good luck, when you receive "Excellent Customer Service" let the company know. Most of the time WE spend our time calling or posting about "HORRIBLE or BAD SERVICES" Share some GOOD NEWS TOO!!!

I noticed that the employees were on the phone and talking to each other

Unfortunately not everyone has that same knowledge of excellent customer service. Hopefully next time you have a better experience.