I booked online as well and messed up the dates I emailed them ( which is the fasted way to get a hold of them ) they changed the dates with no problem .
I would try they seem very flexible and willing to work with you
Email or go to guest service
I found the chat helpful
Email customer service
You might need to send them an email they don't answer the phone. It is very frustrating.
I am not sure. I am sorry I couldn't help but you can call or check FAQ's Frequently asked questions and you may find your answer. Blessings 🙌🙏
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