Suggest you call the store or see if website gives you contact information.
I don't know really
A store manager is VERY busy. Unfortunately your best bet is to go in. You can call customer service and ask what hours the manager is there so that you can get there at the appropriate time. Other than that address a letter to the store manager and mark it personal. You can also address issues with WM Corp. at : 1800WALMART. It goes straight to Bentonville. It the headquarters of WM.
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