How do I return a package to the Michigan Ave Chicago store?

Customer service - it's on the 3rd floor - near the elevator

Try calling them to find out return policies. Ask if there is a free pick up service and let them know if you are a regular customer, with a NM charge card. Sometimes you may want to check with the associate you worked with as a client in the store. They will bend over backwards to keep you happy. If the garment is defective there could be other alternatives. They may arrange to send you a replacement and the delivery company could be approved to pick up the detective item at no cost. On any return, make sure the garment or item has not been used, is in good shape, and has all tickets still attached to it. You'll need to send the receipt, so make a copy for yourself. Finally, if you return the product, take it to the department it was purchased in. Remember that most sales associates are on commission. Be prepared, listen to their instructions and move on that they can go back to earning their living. If you disagree with the associate go to the office and re-discuss options.