How long does it take to notify, once the first items arrive at their stores? 11 days ago I made the purchase on Amazon and sent it to your address

You have to verify the tracking provided by Amazon. Because as soon as you arrive at the warehouse for a maximum of 24 hours, you are notified if you have not done it because it has not arrived but in 11 days it is because something happened

Dear customer, upon receiving the items in the warehouse we will notify you in 1 or 2 business days, if you have not received any notification I recommend you call us to help you, possibly this under another name or I put the wrong address, I can also be a carrier error.