This company is a joke. I haven't received my son's Christmas gift yet even though I payed for express shipping. The only advice I have is to contact the service department. They're customer service agent laugh at me and hung up The phone when I asked about receiving the money I payed to guarantee it arrived before Christmas. So good luck. He's rode the ATV once since and it wont start again. I will never use this company again.
The same thing just happened to me with the bike I purchased. It will not go into gear at all. I left two messages and waiting for them to get back to me.
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