Why is it I can call the office they don't pick up after 18 rings???? It's between 9-12 and 2-5. I just called twice and it rang and rang and rang and rang...it's only 325pm.

I use to have that problem, I complained and now it's fine

This is the second time I have had this happen...not to mention last month I called to request a replacement prescription for child's meds as the original vanished and in 3 calls to the Glendora office they still couldn't get the message to the Dr for whatever reason but I called diamond bar and got the problem solved WITH A CALL BACK the same day