Hi Liliana, they have a telephone box. What if you have to call before 3.00pm to sign up if it is to pick up that same day, it is a company with many clients sometimes I have also had to wait a day longer than expected but it is worth it because there you do not get lost nothing that is shipped, why are there many shipping companies but responsible? ..... I doubt it!
Look for another agency those people are not in anything ...
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